Innosight Digital
Hospital operations & facilities

Pulse

The live operations layer for hospitals and healthcare facilities.

In development

Pulse is the operations command layer for a hospital or healthcare facility. It brings access control, building systems, patient-flow and rostering into one live view, and routes every event to the right team with the context to act. A duress alarm at reception, a security door held open too long, a ward running hot, a waiting room backing up, a bin that needs emptying, all handled, all logged.

  • Access control and duress, security doors, tailgating, doors held open too long
  • Space conditions monitored, temperature, lighting, air quality and comfort
  • Live patient flow, waiting times, queues and room availability at a glance
  • Workforce coverage, nurse shifts and doctor availability in real time
  • Logistics and services, food, waste, portering and cleaning coordinated
Talk to us about Pulse
Operations command
St. Vincent's · whole campus
Live
Live routing · duress
Reception
Ward 4B
JT
Security
on shift
Resolved
cleared 41s
34m-6m
Avg wait
1282 open
Doors secure
38full
On shift
Duress · Ward 4B reception
Security team dispatched · location shared
ack 5s
Fire-door held open · Pharmacy
Open 4m · facilities notified
live
Waiting room · Emergency
14 in queue · 38m wait · flow team
watching

Designed to feel effortless

The hard parts, handled, so the everyday ones just flow.

Duress · Ward 4B reception
Location shared with patrol
Nearest patrolpaged 0s
Security leaden route 4s
On sitecleared · 41s
Security on scene in under a minute

A duress alarm, answered instantly

A duress press shares its exact location and pages the nearest patrol, climbing until someone is on site. No radio guesswork.

Access control
Fire-door · Pharmacy
held open 4m
Open
Loading dock
tailgating flagged
Review
Ward 4B · 128 doors
all secured
OK
Doors never left unsecured

Access control that watches every door

A fire-door held open too long or a tailgating event becomes a job for facilities or security before it becomes an incident.

Waiting times
ED
38m
Imaging
18m
Outpatients
11m
Pharmacy
6m
Shorter waits, fewer complaints

See flow before it becomes a queue

Live waiting times across every department, so a backing-up area gets staff moved before patients start to notice.

Pulse mobile

The floor, in your hand

Facilities, security, flow and services teams get the right task wherever they are, with the context to act and one tap to acknowledge or hand off. Nothing gets missed, response times drop, and the whole team can see who's on it.

  • Duress, door and comfort alerts with full context
  • One tap to acknowledge, resolve or hand off
  • See who's responding and who's on shift
  • Secure, auditable messaging built in
Pulse
Operations
Alerts Facilities Flow
Response SLA met
92%
552 met600 target
4.1% from last month
Open incidents
14
Cases handled today
2,140
4.1% from last month
Within SLA vs Breached
Within SLA · 1,18096%
Breached · 484%
Avg wait time
34min
3.2% from last month
Incidents · 7 days
40302010
28 Fri
MonSun
Alert types
220
Total
Access & duress (53%)117
Comfort & HVAC (27%)59
Logistics (20%)44
Ward response times
Ward 4B
avg 38s
88%
ED Triage
avg 46s
74%
Theatres
avg 71s
44%
DURESS · Ward 4B
Reception · 6s ago
!

A secure data pipeline underneath

Meters, sensors and events publish continuously over MQTT, HTTPS and message queues. We stream them through a governed event backbone, normalise to one model, and fan out to the services that act. Encrypted and access-controlled end to end.

Event streaming1,240 msg/s
Publishers
MQTTduress/4b
MQTTdoor/fire-01
AMQPflow/ed
Kafkatopic: events
P0
P1
P2
3 brokers · 12 partoffset 418,820
Consumers
normalise
alerting
dashboards
audit-log

Secured end to end. Encrypted in transit and at rest, role-based access, and a full audit log at every stage.

What's inside Pulse

Access control & duress

Security doors, duress alarms and doors held open too long, routed straight to security with location and live context.

Space conditions & comfort

Temperature, lighting and air quality watched continuously. Out of range triggers a work order to facilities automatically.

Patient flow & waiting times

Live waiting times, queue lengths and room availability, so a backing-up department gets attention before it becomes a complaint.

Workforce & rostering

Nurse shift coverage and doctor availability in real time, with escalation that follows who is actually on.

Logistics & services

Food, waste, portering and cleaning turned into tracked tasks, so nothing sits waiting and nobody chases by phone.

Auditable by design

Every event, response and resolution timestamped, for reporting and accreditation that holds up to scrutiny.

Let's build

Have something worth building right?

Whether it's a platform to launch or a system to rescue, tell us what you're trying to do, we'll tell you how we'd build it.

contact@innosight.com.auBased in Australia · working with teams everywhere

or email us at contact@innosight.com.au